Application of Information Technology and Business Process Management (BPM) to enhance organizational process

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چکیده

As the business scenarios are changing rapidly, it is the time to automate all the process management especially in IT/ITES sector. The automation will help an organization to find out optimal and effective business process. It also help to improve process, restructure process and make the entire process so robust that it can manage the conflict and according to market or economical changes it can trigger some subsequence process which will be effective to survive in such volatile environment. The automation of BPM provides lots of benefit to organization. It helps to i) Increase the revenue ii) Reduce the operational cost iii) Eradication of Data Entry Errors iv) Critical Failure Avoidance v) Higher Customer Satisfaction Levels etc.

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تاریخ انتشار 2009